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Systems Innovator

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Ann-Marie Browne

Team Leader Provider Services, Ministry of Education

Thanks Paul, I really enjoy reading your expertise! Your newsletter this week prompted me to explore my listening and I appreciated the cool steps you pointed us towards. Thanks - this made my day!

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Andy O'Sullivan - Geotechnical Engineers

Read the latest

Don't ask members what they need (do this instead)

Don't ask members what they need (do this instead)

Asking members what they need is a bad idea. Here is what to ask instead.

(NEW QUIZ!) What's your Association Archetype?

(NEW QUIZ!) What's your Association Archetype?

Provider, Authority, Convenor or Activator? Four archetypes, and one uncomfortable question about the job your association is optimised for.

So you're going to be a panellist...?

So you're going to be a panellist...?

Panels can be brilliant. They can be horrendous too. This article shows you how to enjoy your experience as a panellist - and how to make it better for the audience too.

How to have

How to have "hard" conversations

Even the thought of the conversation makes your palms sweaty and your skin crawl. But every good outcome is on the other side of that sort of conversation. How do we have them without blowing them up?

The Question Challenge - Asking

The Question Challenge - Asking

To ask is to lead. But how do we ask questions to generate real insight - without triggering defensiveness or wasting people's time?

The Question Challenge Pt 1 - Framing

The Question Challenge Pt 1 - Framing

A frame is the context we set around an issue. Learning how to frame is the most important leadership tool out there. How do we do it?